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Ticket Booking Terms

Terms & Conditions

Attendees at The Village Screen events are subject to these terms and conditions.


These terms and conditions may be amended from time-to-time. For any additional information, please review the “Additional Information” section for each event listed on our website. 


Age restrictions 

  1. 1.1 Entry to any film is restricted by the minimum age stated on the relevant event page of our website. We reserve the right to refuse admission to anyone below the minimum age stated and to ask for proof of identification on entry into the event.

  2. Ticket price 
    2.1 The ticket price is the price stated on our website at the time of booking. We reserve the right to amend the ticket price from time-to-time. 

    2.2 The ticket price can be broken down into a fee to watch the film (box office fee), as well as a fee for entry into the venue, a fee for seating provision (if applicable) and a fee for entertainment prior to the film screening. For further information, please contact

  3. Refunds and cancellations 
    3.1 Ticket purchases will not be refunded. If the event is cancelled due to unforeseen circumstances, or because of restrictions imposed by the Government in relation to Covid-19, a face value refund or tickets to an alternative event will be offered. A face value refund is the cost of your ticket minus any booking fees or ticket protection insurance that has been paid. If you have purchased ticket protection insurance, then you will need to refer to the T&Cs for that insurance to make a claim. 


  4. Date changes 
    4.1 In exceptional circumstances, we may need to change the date of an event. If this occurs, we will contact you first to see if you’d like to keep your ticket or receive a face value refund.

  5. Concessions 
    5.1 A child ticket must only be purchased for someone aged under 16. We reserve the right to ask for proof of identification on entry and to refuse admission to anyone who is unable to present adequate identification. 

    5.2 Anyone with a student ticket must be able to present appropriate student identification on entry to the event. We reserve the right to refuse admission to anyone who is unable to present adequate identification.


  6. Corporate discounts 
    6.1 Anyone who buys a ticket using an online corporate discount code must present their corporate identification on entry to the event. We reserve the right to refuse admission to anyone who is unable to present adequate identification.


  7. Filming
    7.1 The event may be filmed, sound recorded or photographed. Buying a ticket confirms your consent to filming, sound recording and/or photography of yourself as a member of the audience.


  8. Event admission 
    8.1. Successful event admission is subject to a security search for safety reasons.

    8.2 We reserve the right to refuse admission or eject attendees in certain circumstances which include (but are not limited to) abusive, threatening, drunken or other anti-social behaviour as well as the possession of offensive weapons and illegal substances, not adhering to the current guidance on social distancing and driving recklessly, at speed or dangerously within the event space.

    8.3 We ask that anyone who is displaying symptoms of coronavirus/Covid-19 or who has been in contact with someone displaying symptoms or has been asked to self-isolate, does not attend the event.


  9. Customer Services 
    9.1 For any queries relating specifically to the event or ticket purchase, please contact


  10. Insurance 
    10.1 The event organiser has all necessary insurance as required by law.


  11. Event Organiser Liability

    11.1 The event organiser will not be liable to you for any indirect, special or consequential damages including loss of business, revenue, profits, data or any other loss which was not reasonably foreseeable to us.

    11.2 The event organiser does not limit in any way its liability by law to you for death or personal injury caused by its negligence or breach of duty.

    11.3 The event organiser does not limit or exclude any statutory rights you may have as a consumer.

    11.4 The event organiser cannot be held responsible for the loss or damage to your personal property at the venue, including your car or vehicle.

  12. Attendee Liability 

    12.1 We reserve the right to charge attendees for any loss, damage or destruction to our equipment which takes place during the event, in particular our wireless speaker systems and headphones, which will be loaned to attendees for the duration of each event and must be returned to us without damage at the end of each event.

  13. Invalidity 

    13.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  14. Governing Law and Jurisdiction 
    14.1 These Terms and Conditions shall be governed by and construed in all respects in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

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