top of page
20210903 - VS - Kenwood - Moulin Rouge-86.jpg

Kenwood Hall FAQs

How do I contact customer services?

 

For any queries relating to the event or tickets, that are not covered in our FAQs, please contact hello@thevillagescreen.com or by phone on 07504 001745.

Will I receive a physical ticket(s)?

 

You will receive an online booking confirmation email with your tickets attached. Please bring your tickets with you to the event, either printed or on your mobile device, so that the QR code is visible.

How will I listen to the film?

 

For these special summer screenings, all guests will receive a wireless set of headphones upon arrival. The headphones will allow you to join in with the silent disco before the film and you will then use them to listen to the film. Each set of headphones will have adjustable volume for you to control.

Guests will return their headphones to the registration team once the film has finished.

Will I be allocated seating?

 

There will be enough space for everyone attending the event. Space for seating is allocated first come, first served on the grassy paddock. We advise you to attend early to reserve your space. An entry ticket does not include a seat. You can choose to bring your own seat/blanket to sit on, or hire a stripy deckchair (subject to availability) to sit back and relax in. Take note of the weather and be mindful of your seating choice, particularly if it has rained in the days leading up to the event - no one wants a soggy blanket!

How do I reserve seats?

You may wish to bring something with you to reserve your space before the screening starts, like blankets. We cannot be held responsible for any personal belongings going missing during the event.

What if I’m in a wheelchair?

 

This event is taking place on a grassy paddock which may be uneven in places. The ground conditions can change quickly dependant on the weather. Please feel free to contact us for further information hello@thevillagescreen.com

 

I have a carer, can my carer attend the event with me?

 

When purchasing a full price ticket, we can offer 50% discount on an additional ticket for carers.  Please email us at hello@thevillagescreen.com if you require your carer to attend the event with you. Once we have confirmed eligibility, we will send you a discount code to use online, when booking tickets.

What if I book a concession ticket?

 

We may ask for photographic ID for children if they look 16 or over, so please come prepared. If you have booked a student or senior ticket, you should also bring suitable identification with you. We reserve the right to refuse entry if you are unable to present valid proof of identity.

 

What time does the film start?

 

On the event description and on your ticket, you will find two start times. One is the start of the event-when the doors open, giving you access to the street food, the bar, musical entertainment and the ability to choose where to sit. There will also be a time for the film start, usually around sunset. We ask that all guests arrive no later than 15 minutes before the film start time.

 

Will there be food and drink?

 

Street food vendors will be serving food before each screening. There will also be film ready snacks and a fully stocked bar serving a range of hot, alcoholic and soft drinks. We will be operating Challenge 25 so please remember to bring photographic identification to buy alcohol if you look or are under 25.

Can I bring my own food and drink?

 

For this event, in the grounds of Kenwood Hall, guests are allowed to bring picnics if they wish, however we ask that no glass items are brought into the event, including bottled drinks. Knives will not be permitted (including cutlery items).

Guests are not allowed to bring their own alcohol into the event. To support with monitoring this, any drinks brought into the event must be sealed/unopened. Please note that security will be doing bag checks on arrival and any alcohol will be confiscated, you will be asked to take it away or dispose of it, before entering the event. You will be asked to leave the event if you are seen to be consuming alcohol during the event, which has not been purchased on site.

Can I pay by cash and card?

 

This event is card payment only.

Is there a minimum age for this event?

Please check the age restriction for your chosen film by visiting the description for your chosen event. You will be asked to acknowledge that everyone in your group is of the correct certified age, when purchasing your event tickets. We may ask for photographic ID if you or anyone in your group looks under the certified age for your chosen film. We reserve the right to refuse entry if you are unable to present valid photographic proof of identity.

Any guests under 16 must be accompanied by a responsible adult adult aged 18+

I have purchased an add-on item, where do I collect it?

 

If you have purchased an add-on item, such as a deckchair or a VIP Package, you will have received a ticket for this. Show this ticket to the registration team when you arrive, and they will assist you in collecting your items. 

I have purchased an on-screen message, when will it be shown?

 

On screen messages are shown on the big screen 30 minutes before the film starts. Messages are displayed on rotation until shortly before the start of the film. Messages are not shown again after the film has finished. Refunds will not be given if you miss seeing your message. Any messages deemed inappropriate or offensive will not be shown, and refunds will not be given.

What should I wear?

 

Please dress for the weather. Be mindful that this is an outdoor event, and as the sun goes down, it can become much cooler, wrap up warm. As the event takes place on a grass paddock, we would recommend sensible shoes, as the ground can be a little uneven. 

What should I bring?

 

Bring your E Tickets with you, either printed or on your mobile device. If you have booked a student or senior ticket, you should also bring suitable identification with you. Please also dress appropriately (see "what should I wear?" above). You may wish to bring a chair/blanket if you have not chosen to hire a deckchair.

Can I smoke at the venue?

 

No, smoking is prohibited. You will need to leave the event to smoke.

 

Can I talk during the screening?

 

We politely ask attendees not to talk during the screening and not to disturb other guests. We reserve the right to remove guests from the screening, who continually disturb others.

Will there be parking?

 

Parking at Kenwood Hall Hotel is for hotel guests and spaces are limited. You will find lots of free on-street parking nearby. The area is also served by local transport, being a short walk away from some of the main bus routes in Sheffield.

We ask that attendees arriving by car are mindful of local residents when parking and keep noise to a minimum when leaving the event.

Will there be toilet facilities?

Yes, there will be toilet facilities at the event.

Can I bring a dog/ pet with me?

 

We absolutely love dogs but unfortunately, we are unable to accept dogs or any other animals into the event.

What if I’m unable to attend the event?

 

Please note, we do not offer refunds or exchanges on ticket purchases.

Will you refund my ticket purchase?

 

We do not offer refunds or exchanges on ticket purchases. If we have to cancel the event, we will offer you tickets to another event where possible, or refund your ticket at face value (minus the booking fees).

Will this film have subtitles?

 

This film will not be subtitled, however you can download the app 'Subtitles Viewer!' on the app store for free. This app enables you to download the film's subtitles onto your device, which you can use whilst watching the film.

 

Please get in touch with us on hello@thevillagescreen.com if you would like any further information about this.

Is the event outside?

 

Yes, the screening will take place on a grassy paddock at Kenwood Hall Hotel. Please bring warm clothing with you as it may get cold at night, and be prepared for the weather.

What if it is raining?

 

Our cinema events can go ahead come rain or shine. In the unlikely event that weather conditions present a danger to attendees and staff, we will notify you as soon as reasonably practicable and we may need to reschedule the event.

bottom of page