Drive Thru FAQs
Important information about the Drive Thru cinema
The safety of our attendees is always our number one priority, so we've put a detailed plan together to ensure that all health and safety aspects of these events, including COVID-19, are properly managed.
We expect attendees to adhere to the latest government guidance when attending our events, to keep everyone safe. This includes only attending with members of your support bubble and social distancing with those outside of your support bubble. We also ask that you do not attend the event if you are displaying symptoms of Coronavirus, if someone within your support bubble is displaying symptoms or if you have been asked to self-isolate.
To ensure that you are fully prepared ahead of the event, we have included some key pointers for you below:
• Please stay inside your car unless you need to use the toilet facilities.
• Please wear a mask when using the toilets facilities.
• Any convertibles must have their roof in place for the event.
• For social distancing purposes, please only open the driver's side window.
• There will be handwashing facilities onsite, but please bring sanitiser with you for extra safety
• To avoid cross-contamination, please take any rubbish away with you
If we have to cancel these events due to COVID-19, we will notify attendees as soon as possible and you will be able to attend a rescheduled date, or you can request a face value refund on your tickets. Face value is the cost of the ticket price excluding the booking fee or any ticket protection insurance that has been paid. If you have any questions regarding the safety of this event, please email us at firstname.lastname@example.org and we'll do our best to help.
Will I receive a physical ticket(s)?
You will receive an online booking confirmation email with your tickets attached.
If you haven't received your tickets, please check your account here.
If you need to change your car registration details, you can do so by getting in touch with us at least 24 hours before the event start time.
If you need to change your details within 24 hours of the event, please email us at email@example.com or call us on 07377 449730.
Will there be parking?
This is a drive-in style cinema and therefore all attendees must attend the event in a car. All cars will be parked on a hard-standing car park within the grounds of Gulliver's Valley.
Our staff will show you where to park on arrival. Please note that cars will be allocated a parking space based on size, with bigger vehicles positioned towards the back. Once parked, you will not be allowed to leave your allocated bay until the end of the event. Our parking stewards will let you know when you are able to exit the site.
How many people can I bring in my car?
The ticket price includes admission for one car into the event space. You can bring as many people as you want in one car, but we advise that this event is perfect for two people sitting in the front and two people sitting in the back. However, please note that those seated in the back of the vehicle may need to adjust their position so that they are not obstructed by those in the front seats.
Will you be serving food?
We will be offering delicious street food deliveries to cars for all evening showings. There will not be any street food deliveries available for late night showings, but you are welcome to bring your own food into the event if you prefer.
All food can be pre-ordered via our online ordering system up to 24 hours before your event start time (see 'how do I pre-order food and drink' below for details). Pre-ordering food helps our food vendors work out how many orders they need to prepare in advance of each event to reduce food waste. For health and safety purposes, please take your rubbish away with you after the event.
Will you be serving drinks?
Yes! Alcoholic and non-alcoholic drinks can be pre-ordered before the event via an online ordering system (see 'how do I pre-order food and drink' below for details) or ordered during the event via the same online ordering system.
We will be operating Challenge 25 so please remember to bring photographic identification to buy alcohol if you look or are under 25 as this will be checked at point of delivery.
Please drink responsibly if you are driving and we would recommend that you read these guidelines before attending the event here. For health and safety purposes, please take your rubbish away with you. Alcoholic drinks must be consumed before you leave the event.
How do I pre-order food and drink?
You will be able to pre-order your food and drink up to 24 hours before your event start time. When you arrive at the event, we will inform the vendors of your arrival.
They will then start to prepare your order and deliver it to your car as soon as your order is ready. You can also use the online ordering system to order drinks and snacks during the event, although we recommend pre-ordering for quick service. Our delivery staff will pass your orders to you through the driver's side window.
What if I need help from a member of staff?
If you need assistance during the event, please call the number on the flyer that you will receive on arrival and a member of staff will help you.
Please also call the number if you require a first aider. We will be abiding by all social distancing rules during the event and ask that you do the same.
Can I leave my car engine switched on during the event?
We ask that all cars switch their engines off once they are parked at the event. We also ask that you turn your exterior and interior car lights off once the film has started.
We appreciate that it may get cold, so you can switch your engines on to de-steam your windows, but please only do so if necessary and please ensure that you switch your lights off (we suggest checking how to do this for your vehicle type before attending the event).
We recommend opening a window to help prevent your windows from steaming up, but make sure that you wrap up warm and bring blankets, cushions and hot water bottles with you. It might also be useful to bring a cloth so you can wipe condensation from your wind screen.
When will the film start?
Please check the film start time on your e-ticket. Please also ensure that you arrive within your allocated time slot as stated on your ticket.
Is there a minimum age for my event?
Each film has a different age restriction as set by the BBFC (British Board of film Classification). It is against the law for us to permit anyone under the certified age for a film into the event.
The age restriction is stated on the ticket booking pages for each event. Please note that for late night showings attendees must be aged 16 or over. Security will be doing checks on arrival so please bring suitable identification with you if you or any of your group look under the certified age for your chosen film.
How will I listen to the film?
We will provide every car with a wireless speaker on arrival. All you have to do is switch it on to enjoy the DJ and film. If you have any problems with the speaker, please call the number on the flyer and a member of staff will come to your car to help. We will collect the speakers from you on exit.
What should I bring?
Bring your E-tickets with you. Please also bring your iOS or Android device with you to access food and drink orders via our online booking system. Please see (How do I pre-order food and drink) above.
What if it is raining?
The Drive Thru Cinema screening will take place come rain or shine. In the unlikely event that weather conditions present a danger to attendees and staff, we will notify you as soon as reasonably practicable and we may need to reschedule the event.
What if I am a wheelchair user?
This event is accessible to wheelchair users. If you are a wheelchair user, please email us on firstname.lastname@example.org so that we can reserve you a suitable parking spot at the event.
Will you refund my ticket purchase?
We do not offer refunds on ticket purchases. However, if we have to cancel this event due to restrictions imposed by the Government in relation to Covid-19 then a face value refund will be offered.
A face value refund is the cost of your ticket minus any booking fees or ticket protection insurance that has been paid. If you have purchased ticket protection insurance through See Tickets, then you will need to refer to the T&Cs for that insurance to make a claim.
Will there be toilet facilities?
Yes, there will be toilet facilities. Please wash your hands before and after using the toilets and adhere to the queueing systems which will be signposted.
Will this film have subtitles?
This film will not be subtitled, however you can download the app 'Subtitles Viewer!' on the app store for free. This app enables you to download the film's subtitles onto your device, which you can use whilst watching the film. Please get in touch with us on email@example.com if you would like any further information about this.
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